When it comes to restaurants, I generally follow a couple of rules. Rule one: If you screw up three times in a row (or three times in a relatively short period) I never go back unless something changes i.e. management, location, etc. I figure if you make that many mistakes that often then you no longer deserve my business.

I mention this because I am about to cross off one the local Scrubway’s. In my last two trips for lunch they have been out of items. Now if this were late at night… say right before closing time I can understand it, but this is at noon… and they open at 11:00am. How can a restaurant be out of stuff an hour into their day?

On the first trip the lady in front me order sandwich x on bread y. They had neither. She had to settle for something totally different. For myself there were no tomatoes and no black olives.

On my second trip they were out of provolone cheese.

Both are minor things — although I would say the lady’s situation was pretty major — but still I expect to have tomatoes, black olives and provolone cheese available for my sandwich.

I am sure to eat there at least once this week, so I’ll see how it goes.

p.s. other restaurant rules to follow in the future.

~ by Genevieve on 2006.08.20.

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